Promo codes and discounts from Hasbro, HasbroPulse.com, or other Hasbro websites are not accepted towards HASLAB items at this time.
About HasLab
How do HASLAB Tiers and Early Bird Specials work?
HASLAB Tiers are levels of upgrades that are unlocked when certain campaign goals are reached, such as achieving a set number of backers. The goals and upgrades may vary by project and details are provided on the campaign product page, or revealed throughout the Project Backing Period. Please note that meeting or exceeding campaign goals is not a guarantee that additional Tiers will be added.
Early Bird Specials are added as upgrades if certain campaign goals are met early in the sign-up period. The upgrades and deadlines will vary by project. Unlike Tiered upgrades, which can be unlocked at any point during the Project Backing Period, Early Bird Specials have a deadline and may come with additional limitations that are detailed on the campaign product page.
How does HasLab work?
Our goal is to bring to life the trophy items fans have been dreaming of. Here’s how it works: if we reach the minimum number (or more!) of backers by our given deadline, we’ll head to production. It’s that simple.
Is the backer tally region specific or does this include all international backers?
The backer tally on US, UK, EU, and Asia pages are reflective of the total of US, UK, EU and Asia backers. Additional international backers are also added to this tally as we hear from our partners.
What happens if a project is not backed?
In the event the campaign is not successfully funded with the minimum number of backers by the communicated deadline, participants will not be charged. In addition, the HASLAB project will not be produced, and fans will not receive this item.
What is HasLab?
HasLab is the crowdfunding platform bringing limited-edition collectibles into the hands of fans.
When you back a Project, you are making a commitment to purchase the product that will only be fulfilled if the minimum number of backers is reached during the “Project Backing Period”. Each Project will have its own campaign duration during which you can back the Project. Once the minimum number of backers has been reached, your backing becomes an “Order” and your payment is collected at the completion of the Project Backing Period. Then the Product will be made and ultimately shipped.
In order to get your items to you as quickly as possible, HasLab Crowdfunded Products are shipped to backers as products arrive in our warehouses. Since this often occurs in batches, some people will receive their order earlier than others.
Where can I get updates to HASLAB campaigns?
If you are a backer you can stay in the loop via email updates or by visiting the project on the HasLab tab, or by clicking here
Orders, Shipping, and Payment
Are Hasbro promo codes and discounts accepted for HASLAB orders?
Can I cancel a HASLAB order?
During the Project Backing Period, HASLAB crowdfunded orders may be cancelled any time by following the steps below. Once the applicable Project Backing Period is completed, you may cancel your order within 15 days from the end of our backing period by contacting the Pulse Customer Service team. Please note all cancellations are final. Once your HASLAB crowdfunded order is cancelled for any reason, it cannot be restored.
During the Project Backing Period, please follow the steps below to cancel your HasLab order:
- Log into your account and locate the HasLab order in question from Order History under the My Account section. Select View Details for the order.
- After viewing the details, you may see cancellation options on the right-hand side of the screen. You may or may not have these options visible depending on the eligibility of the order.
- Select either Cancel Order or Cancel Open Items and confirm your selection(s).
A confirmation email will be sent detailing the cancellation.
Can I combine a HASLAB crowdfunded product with other items in my cart?
HASLAB crowdfunded products can be combined with other items in your shopping cart.
Can I make changes to an order?
We understand you may experience a change in circumstances between the time a pre-order is placed and the estimated shipping date. Some changes can be made through your Hasbro Pulse account, such as updating your shipping address, changing your payment method, or removing items from your order.
Please note that we are unable to combine orders, add items to an existing order, or process address changes between different countries.
How can I place a tax-exempt order?
Pulse does not offer tax exemption on purchases.
How does shipping work for HASLAB Crowdfunded orders?
Shipping estimates vary by project and are provided on the HASLAB campaign product page. If there is a change to the shipping window, we will notify backers via email. As the shipping window approaches, we will send an email to backers with the final date to submit any shipping information changes. After the final date for changes, labels are created for the shipments and we will not be able to process any further changes.
We are currently shipping to all U.S. States, District of Columbia, Puerto Rico, the U.S. Virgin Islands, APO/FPO addresses and Canada. Additional shipping restrictions will be noted on the campaign product page if applicable. Please note we cannot ship to a P.O. Box or any other country at this time.
Standard shipping and handling to the contiguous United States is included for Pulse Premium members. Shipping and handling charges will be calculated at the time of checkout for non-Pulse Premium members. Check the specific HASLAB campaign product page for details. Additional shipping and handling charges may apply for non-contiguous United States and Canada calculated at the time of shipment. No P.O. Boxes.
In order to get your items to you as quickly as possible, HasLab crowdfunded orders are shipped to backers as products arrive in our warehouses. Since this often occurs in batches, some people will receive their order earlier than others. You may receive an update directly from the carrier with your tracking number, but won’t see any scans in the tracking history until they have actually picked up the order from our warehouse. We will send a separate shipment confirmation email once the carrier has picked your order up and the tracking number is updated. Please be advised that it is common for delivery estimates to change over the course of fulfillment for HASLAB crowdfunded orders. Once you receive your shipment notification email, please allow 7-10 business days from the date shipped and a minimum of 4 weeks to APO/FPO addresses for delivery. Please allow extra shipping time for orders delivered to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.